We are looking for call centre agents to act as the interface between our company and its current and potential customers. The successful candidate will assume responsibility for effectively resolving customer issues, complaints, and inquiries, keeping customer satisfaction in mind in every decision and behaviour.

Tasks

-Timely processing of many inbound and outbound calls

-Adhering to discussion guides on various topics

-Identifying customers’ needs, clarifying information, researching each issue and providing solutions and/or alternatives

-Take advantage of opportunities to sell additional products when they arise

-Building lasting relationships and engaging customers through extra effort

-Maintaining a comprehensive record of all conversations in our call centre database

-Regular participation in further training seminars to improve knowledge and performance levels

-Achieving personal and team goals in terms of quality and quantity

Requirements

-Experience in a customer support role

-Track record of exceeding the quota

-Strong telephone and verbal communication skills as well as active listening skills

-Familiarity with CRM systems and practices

-Customer focus and ability to adapt to different personality types

-Ability to multitask, prioritize and manage time effectively

high school diploma

All interested candidates are required to send to us their cv via email for further processing. NB, salaries will be negotiated on site taking into consideration the international labour principles.